Privacy Policy:
- using data from drivers’ or delivery persons’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
- Research and development. We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.
- Otobulut performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of Otobulut’s legitimate interests developing new services and features.
Link to the privacy policy of third-party service providers used by the app
1. Data provided by users. This includes:
- User profile and checkout information: We collect data when users place orders (including using guest checkout) or create or update their Otobulut accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using Otobulut apps.
This also includes gender and/or occupation (when required for certain Otobulut services or programs, such as Otobulut Cash or features that enable women to provide services or receive services to/from other women).
We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data.”
We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.
DataController:
Riders and order recipients may use the Otobulut apps without enabling Otobulut to collect precise location data from their mobile devices. However, this may affect features in the Otobulut apps. For example, a rider who has not enabled location data collection will have to manually enter their pickup address.
Location data (driver and delivery person): We collect drivers’ and delivery persons’ precise or approximate location data, including to enable rides and deliveries, to enable ride/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Otobulut collects this data when the Otobulut app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.
We may share your information that we collect for following purposes:
As a service provider or as the user
Electronic money and/or electronic wallet
Usage of chat features in the apps
During feedback collection
How we use personal data
"Otobulut does not sell or share user personal data with third parties for their direct marketing, except with users’ consent"
Otobulut enables users to access and/or control data that Otobulut collects, including through:
A. Privacy settings
The Settings > Privacy menu in the Otobulut app allows riders and order recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications.
Location data collection (riders and order recipients)
Share Live Location (Riders)
Emergency Data Sharing
Riders may enable/disable this feature via the Settings > Privacy > Location menu, or the Safety Center.
Drivers and delivery persons can also enable/disable Emergency Data Sharing via the App side menu > Emergency contacts,
Notifications: account and trip updates
Otobulut provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the Otobulut app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menu.
Notifications: discounts
Users may enable Otobulut to send push notifications about discounts and news from Otobulut.
Communications from restaurants and merchants
DEVICE PERMISSIONS
In-app ratings pages
After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders.
Riders can see their average rating in the main menu of the Otobulut app.
Drivers can see their average rating after tapping their profile photo in the Otobulut Driver app.
Delivery persons may also be rated by order recipients, restaurants, and merchants. Click here for more information.
DATA SECURITY PRECAUTIONS:
We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Otobulut Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
Please we aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Otobulut Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.
User personal data requests
Otobulut provides users with a variety of ways to learn about, control, and submit questions and comments about Otobulut’s handling of their personal data.
Accessing data: Users can access data including their profile data and trip or order history through the Otobulut apps or via Otobulut’s website. Users can also use our Explore Your Data feature to view an online summary of information about their account, such as number of trips or orders, rating, rewards status, and number of days since they’ve been an Otobulut user. Users can also request access to their data here.
Receiving data: Users can request a copy of their personal data using our Download Your Data tool. For an overview of the data available through that tool, please click here. Users may also request a copy of their data here.
Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in Otobulut’s apps or driver portal. Users may also request to update or correct their data here.
Deleting data: Users may request deletion of their account at any time through the Settings > Privacy menus in the Otobulut app, or through Otobulut’s website (riders and order recipients here; drivers and delivery persons here).
Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. This includes objecting to our use of personal data that is based on Otobulut’s legitimate interests. Otobulut may continue to process data after such objection or request to the extent required or permitted by law.
In addition, depending on their location, users may have the right to file a complaint relating to Otobulut’s handling of their personal data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.
Users may submit the above requests here.
• When the individual withdraws consent;
• When the individual objects to the processing and there is no other legal ground for the relevant processing activity;
• When the personal data was unlawfully processed;
• Where the personal data has to be erased in order to comply with a legal obligation.
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We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2023-01-30